Review of literature on customer satisfaction in bsnl

Review of literature on customer satisfaction in bsnl

Jul 13,  · Project report on Performance Appraisal of BSNL Review Conversation Needs 24 Different techniques of Performance Review 24 2 COMPANY PROFILE 26 to 32 3 REVIEW OF LITERATURE 33 to 42 4 RESEARCH METHODOLOGY 43 to 47 Title of the Research Study 44 Duration of the Research Study 44 Basic Terms of Present Research Study 44 Aug 31,  · Since Arts Bash can't be in-person this year, @uofufinearts is throwing in some added perks for tuning in to @UofUArtsPass virtually: an iPad Pro w/keyboard & AirPods. Here's how to win: Enter in 3️⃣ ways (choose any or all for more chances to win): 1️⃣ Like this post, tag 2 friends & follow @uofuartspass to be entered to win! 2️⃣ Watch our Arts Pass video on blogger.com The company achieved a high growth in telecommunication industry from the beginning stage itself. Customer satisfaction and good company policies made them to competitive with other companies. Reliance communications follows good human resource policies and procedures even though it

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Download PDF Download Full PDF Package This paper. A short summary of this paper. In most cases motivation comes from some need that leads to behavior that results in some type of reward when the need is fulfilled.

This definition raises a couple of basic questions. The performance that employers look for in individuals rests on ability, motivation, and the support individuals receive; however, motivation is often the missing variable.

Motivation is the desire within a person causing that person to act. People usually act for one reason: to reach a goal. Thus, motivation is a goal directed drive, and it seldom occurs in a void. The words need, want, desire, and drive are all similar to motive, from which the word motivation is derived. Understanding motivation is important because performance, reaction to compensation, and other HR concerns are related to motivation.

The modern workforce now includes employees spanning three distinct generations. While all employees are inherently different despite age, differences between these generations do follow common themes— each has its own knowledge, strengths and weaknesses. Managers must know how to work with them all to maintain a successful business.

If you understand a little bit about each group you will appreciate what motivates them to maximize their output, leading to fulfilling opportunities for everyone. The answer to the frequently asked question of how to motivate employees has two parts.

First use short term techniques to warm up your employees. Then move on to putting bigger programs in place for long term effects. Short term techniques and ideas work and should be used at every opportunity. Even if a long term motivation plan doesn't exist. They are great ways to inject some short bursts of excitement into the workplace. Just keep in mind that they will be less and less effective over time. This is why it is so important to use them in conjunction with long term programs.

By observing what someone says or does in a given situation, one can draw reasonable inferences about his or her underlying motivation. As it is used here, the term motivation refers to the psychological process that gives behavior purpose and direction.

By appealing to this process, managers motivators attempt to get individuals to willingly pursue organizational objectives. Motivation is a psychological force within an individual that sets him in motion for achievement of certain goals or satisfaction of certain needs. Psychologists believe that if we can identify what motivates a person, review of literature on customer satisfaction in bsnl, we can understand the person. It is the energy that gives them the strength to get up and keep going even when things are not going their way.

Motivation is a term that refers to a process that elicits, controls, and sustains certain behaviors. It is a group phenomenon review of literature on customer satisfaction in bsnl affects the nature of an individual's behavior, the strength of the behavior, review of literature on customer satisfaction in bsnl, and the persistence of the behavior.

For instance: an individual has not eaten, so he or she feels hungry, and as a response he or she eats and diminishes feelings of hunger. There are many approaches to motivation: physiological, behavioral, cognitive, and social. It is the crucial element in setting and attaining goals—and research shows you can influence your own levels of motivation and self-control.

According to various theories, motivation may be rooted in a basic need to minimize physical pain and maximize pleasure; or it may include specific needs such as eating and resting; or a desired object, goal, state of being, or ideal; or it may be attributed to less-apparent reasons such as altruism, selfishness, morality, or avoiding mortality.

Conceptually, motivation should not be confused with either volition or optimism. Motivation is related to, but distinct from, emotion. The objective of this research is to understand the employee motivation in the new framework.

Data collection methods are an integral part of research design Sekaran, The selection of an appropriate method depends on the nature of the problems. However, data collection method for this study is based on secondary documents study. This paper has illustrated the importance of motivation in an organisation and has made it clear that it is advisable for any organization to develop new perspectives for motivating employees : the notion that successful organisations are those that best deploy their human resource in the way that they would deploy any other resource.

As such, motivating factors inside humans must be recognized in order to enhance efficiency and productivity and then embark on satisfying their needs to improve their efficiency. In addition, all authorities in the filed of management regard motivation as a complex behavior and thus with a multidimensional nature.

As a result, the understanding and review of literature on customer satisfaction in bsnl application of motivation is dependent on the knowledge and skills needed to apply it. The exploration of motivation provide answers to questions dealing with human behavior: Why humans working organizations? Therefore, mangers can take easily some actions to fulfill organizational goals in cooperation with the employees and successfully perform their other roles by gaining a mastery of how to motivate employees.

Accordingly, making employees satisfied and getting them more interested in their jobs as well as the fulfilment or organizational goals is of vital importance. Abzare et al. The population under study included all employees working in major public and private hospitals in Isfahan in all job levels such as including medicine, paramedicine, nursing, and administrative- logistic positions. The sample size was determined using limited sample size formula and employees were selected through simple random sampling and included in the research sample.

The instrument used to collect the dat was a item questionnaire with three scales of material, spiritual, and organizational factors. The validity of the questionnaire was confirmed by face validity and its reliability was estimated as equal to 0. The results indicated that there was a significant different between the mean scores of occupational level, review of literature on customer satisfaction in bsnl status, and education level.

Employees in the public and private hospital under study had different motivational priorities so that spiritual factors were considered more important in the public hospitals than in the private hospitals. Ostovar et al. The results indicated that the managers and the employees held consistent views about the hierarchy of needs. In other words, there was no significant difference review of literature on customer satisfaction in bsnl motivational factors in the views of the managers and the employees.

Bakhshi Ali Abadi et al, review of literature on customer satisfaction in bsnl. The most important extrinsic factors affecting job motivation were salary, job security, workplace conditions, the quality of communication with others, supervision, and policies governing the workplace and the most significant intrinsic factors were the nature of job, appreciating employees, job development, and job success, respectively.

It was also noted that salary and job security are the most important predictors of job motivation. Rezaie et al. Age, participation in promotion activities, interest in farming and ranching activities were entered into the regression equation in three steps.

physical conditions, effective leadership, cooperation and synergy, reward, job security, salary, creativity, and innovation are met, it will lead to to the customer satisfaction. Vioasami et al. Wangi et al. However, personal characteristics such as age, gender, marital status, education level, and job experience are less associated with employee motivation.

Similarly, factors such as financial and nonfinancial rewards were also found to be significant in this regard. In another study done by Timreckparticipants considered factors such as the feeling of success, recognition, responsibility, and getting promotion as important motivational factors while feeling guilty and threat were seen as negative factors.

OUR APPROACH Motivation in the workplace in general terms is the process leaders use to get their employees to deliver high producing results. For success in today's difficult workplace environment. You better have a strong understanding of how review of literature on customer satisfaction in bsnl create long lasting performance and morale.

Many leaders think they understand how to create motivation in the workplace. The problem here is that they think we have an idea of how it works. But actually they just don't have a strong enough understanding. Leaders who do understand will not make the following types of statements.

These statements may have worked in the past. Employees constantly hear of cost cutting tactics like payroll, benefits, and layoffs.

Not to mention a bad economy. So you shouldn't be to surprised that morale is low. To make matters worse many leaders increase employees responsibilities with little or no pay increases.

Never has there been a more important time to invest in their employees. It's a priority to look more closely at building positive motivation in the workplace. These employees are the engine that drives the car. Employee motivation ideas can range from simple to extravagant.

Many of these employee motivation tips show you how to increase employee motivation in the workplace. But where do you actually start the process of motivating.

There are basically two ways to look at motivating in the workplace. One way is developing short term motivation. This type is essential a quick boost to morale.

Lecture 10: Customer satisfaction and service quality

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Project Report on Performance Management System

We value excellent academic writing and strive to provide outstanding essay writing service each and every time you place an order. We write essays, research papers, term papers, course works, reviews, theses and more, so our primary mission is to help you succeed academically Mail us at Projectreports94@blogger.com CALL NOW (WHATSAPP) We help students in preparing their MBA Case Study Answers MBA Assignment Solutions Project Report Thesis. SEMESTER -I 1. Business Communication & Etiquette 2. Business Jan 01,  · Bharat Sanchar Nigam Limited faces the problem on managing its human power and not occupying delightful performance from the last three consequent years. This paper aims to examine the relationship between organizational performance and employee job analysis in context to Bharat Sanchar Nigam Limited, Vadodara Telecom District, Gujarat